IT Support Specialist · Endpoint · Onsite Technician
MikołajKasprzak
I keep systems running, devices compliant, and users productive - from provisioning to retirement.
01 - About
What I Do
I manage the full hardware lifecycle through IMAC processes - installing, moving, adding, and changing PCs, laptops, mobile devices, and AV/VC infrastructure. I deliver L1 and L2 technical support, troubleshooting hardware, software, and system issues both onsite and remotely.
I provision, configure, and deploy corporate IT equipment and applications, manage incident and request pipelines via enterprise ticketing systems (ServiceNow, GEPARD), and keep SLA commitments. I also support IT rollouts on the floor - working with global IT teams and acting as the contact for vendors and service providers.
02 - Stack
Skills
Endpoint & Hardware
- Windows 10/11
- macOS
- Linux
- Hardware Troubleshooting & IMAC
- AV/VC Systems (Teams Rooms, Zoom)
Systems & Platforms
- Microsoft 365
- Office 365
- Active Directory
- Azure AD / Entra ID
- Microsoft Intune
- SCCM
- ServiceNow
- GEPARD
Networking
- TCP/IP
- VPN
- Wi-Fi
- DHCP/DNS
Process & Tools
- Incident Management
- Remote Support
- Device Imaging
- Windows Autopilot
- Hardware Diagnostics
- Asset Management
- User Onboarding
- SLA Management
03 - Practice
Key responsibilities
01
Hardware lifecycle
IMAC for PCs, laptops, mobiles, and AV/VC - install, move, add, change, retire. Clean handoffs, no leftover risk.
02
L1 & L2 Onsite Technician
Hardware, software, and system issues, onsite and remote. Clear diagnosis, calm communication, tickets closed properly.
03
Provisioning & SLA
Corporate devices and apps, configured and deployed. Incidents and requests through ServiceNow and GEPARD, within SLA.
04
Rollouts & vendors
Hands-on during IT rollouts with global teams. The point of contact for external vendors and service providers.
04 - Contact
Let's Connect
For IT Support Specialist, endpoint, or Onsite Technician conversations - LinkedIn is the fastest path. Email works too.